Update on How COVID-19 (Coronavirus) Is Impacting DANB Testing Centers and Operations

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Updated: May 21, 2020

In light of the latest developments regarding COVID-19 (coronavirus), we have some important updates on the status of DANB’s testing centers and daily operations. As an organization committed to public health, DANB reaffirms its commitment to the well-being of the community it serves. We are here to support you and our colleagues through these new challenges.

Update on DANB Testing Centers

DANB exams are administered at Pearson VUE testing centers across the country. Pearson VUE testing centers temporarily closed on March 17, 2020. This decision was made to protect the health and safety of exam candidates and employees.

Pearson VUE has begun to reopen testing centers starting on May 1, 2020, where conditions and state mandates allow. Pearson VUE is monitoring the situation and may need to make additional adjustments to its testing operations quickly. DANB will provide you with any new information as soon as we have it. Your patience and understanding are greatly appreciated.

DANB has extended all testing windows from 60 days to 150 days. DANB is committed to ensuring that everyone who is currently approved to take a DANB exam has the opportunity to do so. We will work with you and extend testing windows as necessary.

If you already have a scheduled exam:
At times, Pearson VUE may need to cancel exam appointments for candidates in order to reset its test center seat availability to allow for more efficient appointment scheduling. We apologize for the inconvenience. If you received an exam cancellation email from Pearson VUE (check your spam folder), you will need to log in to your DANB account to reschedule your exam.

If your exam appointment was canceled, you may log in to your DANB account to reschedule your exam. The system will only allow you to book exams on dates that will be available for testing. Testing centers are operating with limited appointment availability, so we encourage you to reschedule your exam as soon as possible.

If you did not receive an exam cancellation notice from Pearson VUE, you can log in to your DANB account to access the Pearson VUE scheduling system and verify your exam appointment. If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.

If you are looking to schedule an exam:
If you have not already scheduled your exam appointment, please log in to your DANB account and schedule your exam. The system will only allow you to book exams on dates that will be available for testing. Testing centers are operating with limited appointment availability due to social distancing requirements, so we encourage you to reschedule your exam as soon as possible.

If you are looking to apply for an exam:
You may continue to apply for DANB exams. We encourage you to apply online for faster processing, although mailed and faxed exam applications are being accepted. DANB will continue to process exam applications and notify candidates if they are approved to test. DANB will be issuing 150-day testing windows for exam candidates. DANB is committed to ensuring that everyone who is approved to take a DANB exam has the opportunity to do so, and we will work with you and extend testing windows as necessary.

What to expect at the testing center: 
Pearson VUE has implemented health and safety measures, including additional cleaning and social distancing precautions at all company-owned Pearson Professional Centers.

Read about the health and safety measures at testing centers.

Pearson VUE announced that starting May 12, candidates must wear face masks or coverings like a scarf or bandana at the Pearson VUE testing center. Candidates should plan to bring their own face mask or covering to the testing center. Candidates must wear a face mask or covering for the duration of the exam experience, with the exception of briefly removing it during the check-in process for identity verification and inspection. If candidates do not bring a face mask or covering to the test center or refuse to wear one, they will not be allowed to take their exam and the appointment will be treated as a “no show.”

If you need a CPR Waiver Form:
DANB is temporarily waiving the CPR requirement for the exams that require showing proof of current CPR. If you are unable to complete the CPR requirement, download and submit the form to DANB.

Download the CPR Waiver Form

Expired IDs are accepted at testing centers
Because many candidates may not be able to renew their IDs during this time, Pearson VUE is accepting expired IDs at the testing centers until further notice. As a reminder, the ID must be:

  • Government-issued
  • Photo-bearing
  • Signature-bearing
  • In roman characters


If you have any questions or concerns, please contact us.


Update on DANB Certification Renewal

We know that these are challenging times and many in the dental community have been affected by COVID-19. To assist you, DANB has implemented several new, temporary renewal policies. Please read below for details.

  • Extended Grace Periods
    DANB has temporarily extended certificants’ renewal grace periods for an additional 3 months – for a total of 6 months. Certificants will receive emails notifying them when they have entered into the extended grace period.
  • Waiving Late Fees
    Until further notice, DANB is waiving late fees for certificants who renew no later than three months past their expiration date. Certificants who need more flexibility may renew up to six months after their expiration date, although a $20 late fee will apply.
  • CPR Waiver
    DANB is temporarily waiving the CPR requirement for those who are renewing during this time. If you are unable to complete the CPR requirement because of COVID-19, download and submit the form to DANB.
    Download the CPR Waiver Form
  • Renewal Forms
    DANB is currently unable to mail recertification forms. We encourage you to renew online by logging in to your DANB account. Log in to my DANB account. If you would like to mail or fax your renewal, you may download the form below.
    Download the 2020 Certification Renewal Form
  • Infection Control and OSHA Bloodborne Pathogens Requirements
    The requirement to earn at least 2 CDE credits in infection control and 1 CDE credit in OSHA’s Bloodborne Pathogens standard is still in effect. There are several free or low-cost online courses on these topics that you may complete. If you have questions or need assistance, please contact DANB at recertification@danb.org.


We hope the temporary policy changes above will assist you in renewing your DANB certification. If you need additional assistance or have other questions or concerns, please reach out to us at recertification@danb.org to discuss your options. We can work with you to find a solution.


Update on DANB Daily Operations

Based on the guidance of federal and state governments regarding the declaration of a state of emergency resulting from the COVID-19 (coronavirus) outbreak, DANB staff have transitioned to working remotely until further notice. This decision was made to protect the health of our staff, their families, and our community. We will be monitoring government guidance and notifications from public health officials to determine when we can safely allow employees to return to the office.

DANB’s day-to-day operations will continue, although some processes and responses may take longer than usual. We appreciate your patience and understanding as we navigate these new challenges.

How to contact DANB
The fastest way to get help is to email us directly at danbmail@danb.org or to fill out the contact us form. Please include your name, contact information and DANB ID if known.

You may also contact DANB by phone at 1-800-367-3262 and leave a message. Messages left on this voicemail will be checked regularly but response times may be delayed. It is our goal to return all messages within 3 business days. Thank you for your understanding.

What this means for DANB exam candidates
You may continue to apply for DANB exams. We encourage you to apply online for faster processing, although mailed and faxed exam applications are being accepted. DANB will continue to process exam applications and notify candidates if they are approved to test. Please note that if you submit an exam application by mail or fax you will receive communications from DANB through email only.

What this means for DANB certificants
DANB will continue to send out renewal notices by email. During the coming weeks, those who are up for renewal will be given an extended grace period totaling six months. Even if you don’t receive a renewal notice, if you are eligible to renew you can always go to your online DANB account to do so.

We encourage you to renew your DANB certification online for faster processing, although mailed and faxed renewal notices are accepted. Due to state mandates for office closures, DANB is currently unable to mail out certificates and wallet cards. We will mail your certificate and wallet card as soon as we are able to return to our office and resume printing.

Professional Dental Education Program (PDEP) modules are not able to be purchased because we are unable to print and mail them at this time. However, all modules are available online through the DALE Foundation’s Continuing Dental Education Articles.
View the DALE Foundation’s CDEA modules.

We’re here to support you
In this unprecedented time, we are all facing new challenges. We will continue to monitor for the latest developments and provide you with any new information as soon as we have it. Your patience and understanding are greatly appreciated as we navigate this new reality. DANB is here to support you and assist you in any way we can. 

Please contact us at danbmail@danb.org with your questions.

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